FAQ

Frequently Asked Questions

How long does shipping take?

Delivery estimates vary by product and destination. Please review the shipping information shown on the product page and at checkout for the most relevant estimate.

How can I track my order?

Use the tracking information provided after your order ships, or visit our Track Your Order page for guidance.

Can I return my order?

Please review our current refund and return policy for eligibility and instructions.

What payment methods do you accept?

Available payment methods are shown securely during Shopify checkout and may vary by device or location.

How do I contact customer support?

Email us at support@banzota.com or use our Contact page. For an existing order, please include your order number.

Business address: 10 Anson Road, #16-04, International Plaza, Singapore 079903.