Return & Refund Policy

30-Day Return Policy

You may request a return within 30 days after receiving your item.

To be eligible for a return, the item must generally be in the same condition in which it was received, unused or unworn where applicable, with included accessories, tags and original packaging where applicable. Proof of purchase is required.

How to request a return

Email support@banzota.com and include your order number and the reason for the return. If the return is accepted, we will provide return instructions and the correct return destination. Items sent back without an approved return request may not be accepted.

Damaged, defective or incorrect items

Please inspect your order after delivery. If an item is defective, damaged or different from what you ordered, email support@banzota.com promptly with the order number and relevant photos or details so we can review the issue.

Exceptions

Certain items may not be eligible for return where permitted by law, including customized or personalized goods, perishable goods, personal-care goods once opened where hygiene rules apply, hazardous materials, gift cards, and other items identified as non-returnable before purchase.

Refunds

After an accepted return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Where applicable consumer law provides additional or greater cancellation, return or refund rights, those mandatory rights continue to apply.

Customer support: support@banzota.com
Business address: 10 Anson Road, #16-04, International Plaza, Singapore 079903