Shipping Policy

Shipping Policy

Shipping availability, charges and delivery estimates depend on the destination, product and shipping method available for the order.

Order processing

Orders are prepared for shipment after payment is confirmed. Processing time can vary by product, fulfillment location and order volume.

Delivery estimates

Any delivery date or transit time displayed on a product page, at checkout, in an order confirmation or by a carrier is an estimate rather than a guaranteed delivery date. Carrier delays, weather, customs, address issues and other events outside our control can affect delivery.

Tracking

When tracking is available, tracking information is provided after the order ships. Carrier tracking can take time to update after a label is created.

Shipping address

Please check your shipping address before placing an order. If you notice an error, email support@banzota.com as soon as possible. We cannot guarantee an address change after fulfillment has started.

Split shipments

Items in the same order may ship separately when they are fulfilled from different locations.

International orders

Duties, taxes or import fees may apply depending on local rules and the shipping method. Any charges not collected at checkout are the customer's responsibility unless applicable law requires otherwise.

Missing or damaged deliveries

If tracking shows a delivery problem, or if an item arrives damaged, email support@banzota.com with your order number and relevant details.

Customer support address: 10 Anson Road, #16-04, International Plaza, Singapore 079903